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By accessing and using this website, you agree to the following terms and conditions. Please read them carefully before placing an order.
OVERVIEW
This website is operated by Dimitrios Masouras Studio. The terms “we,” “us,” and “our” refer to the Studio. These terms apply to all users of the site, including browsers, customers, and any parties interacting with the content, services, or products available on this platform.
PRODUCTS
The studio offers a curated selection of original artworks, hand-painted ceramics, and limited-edition decorative objects. All pieces are either one-of-a-kind or produced in small runs. Due to their handcrafted nature, minor variations may occur and are part of the intended character of each item.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
PRICING
All prices are listed in EUR (€) and include VAT where applicable. Shipping costs are calculated at checkout based on destination, item size, and weight.
We reserve the right to adjust pricing at any time. The final amount payable will always be clearly displayed before order confirmation.
ORDERS
After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance. Orders are considered accepted once payment has been received and processing has begun.
We reserve the right to refuse or cancel any order in cases such as limited availability, pricing errors, or suspected misuse.
PAYMENTS
Payments are processed securely through trusted third-party providers. We do not store or have access to your credit card or personal payment information.
CANCELLATIONS
Orders may be cancelled within 24 hours of placement by contacting us directly at:
dimitriosmasourasstudio@gmail.
After this window, cancellations cannot be guaranteed as the order may already be in process.
SHIPPING
We ship worldwide. All works are packaged with care using trusted carriers. Estimated delivery times and full details are outlined in our Shipping Policy.
RETURNS & EXCHANGES
All sales are final. Due to the nature of original artworks, hand-painted ceramics, and limited-edition decorative objects, returns and exchanges are not accepted unless the item arrives damaged.
In the event of damage, you must notify us within 48 hours of delivery, including photographs of the item and packaging. We will assess the situation and offer a resolution where appropriate.
INTELLECTUAL PROPERTY
All artworks, product designs, images, texts, and other content on this website are the intellectual property of Dimitrios Masouras and may not be copied, reproduced, or used without prior written permission.
Purchasing an artwork or product does not grant rights to reproduce or commercially use the design in any form.
LIABILITY
We are not responsible for any indirect, incidental, or consequential damages arising from the use of this site or from the purchase of any product.
Use of this website and its content is at your own risk.
GOVERNING LAW
These terms are governed by the laws of Greece. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.
CONTACT
For any questions, concerns, or clarifications, you can reach us at:
dimitriosmasourasstudio@gmail.